RJV TECHNOLOGIES LTD ACCESSIBILITY STATEMENT

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Document Version: 1.0
Effective Date: January 1, 2026
Last Updated: July 2, 2025
Document Classification: Public Policy
Approval Authority: Chief Executive Officer
Review Cycle: Annual
Next Review Date: January 1, 2027
Company Registration: RJV TECHNOLOGIES LTD (Company Number: 11424986)

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CHAPTER I: DECLARATION OF COMMITMENT AND SCOPE

Article 1.1: Fundamental Commitment Declaration

RJV Technologies Limited hereby declares its unwavering commitment to ensuring that all digital platforms, technological solutions, physical premises, communication channels, products, services and associated interfaces are accessible to all individuals regardless of their abilities, disabilities, age, technological proficiency, cultural background or socioeconomic circumstances.

This commitment extends beyond mere compliance with existing accessibility regulations and encompasses a proactive approach to universal design principles that anticipate and accommodate the diverse needs of all users within the global community.

The organization recognizes accessibility not as an optional enhancement or afterthought in the development process but as a fundamental human right that must be embedded into every aspect of our operations, from initial conceptualization through final implementation and ongoing maintenance.

This principle applies equally to our internal operational procedures, external customer-facing interfaces, employee accommodation practices, vendor relationships, partnership agreements and all forms of public engagement.

Article 1.2: Comprehensive Scope Definition

This Accessibility Statement encompasses the entirety of RJV Technologies Limited’s operational footprint including but not limited to all websites, web applications, mobile applications, desktop software, cloud based platforms, application programming interfaces, digital documentation, multimedia content, interactive tools, customer support systems, internal communication platforms, training materials, marketing communications, legal documents, financial reporting systems and any third party integrations or partnerships that may affect user accessibility.

The scope extends to all physical locations operated by or affiliated with RJV Technologies Limited including corporate headquarters, satellite offices, meeting facilities, event venues, training centres, customer service locations and any temporary or permanent installations used for business purposes.

Additionally this statement covers all forms of communication and customer interaction whether conducted through digital channels, telephone systems, written correspondence in person meetings, video conferencing or any emerging communication technologies that may be adopted in the future.

Furthermore this accessibility commitment applies to all employment practices, recruitment processes, workplace accommodations, professional development opportunities, internal systems access and career advancement pathways ensuring that employees and potential employees with disabilities have equal opportunities to participate fully in all aspects of organizational life.

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CHAPTER II: REGULATORY COMPLIANCE AND LEGAL FRAMEWORK

Article 2.1: International Standards Adherence

RJV Technologies Limited maintains strict adherence to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards as established by the World Wide Web Consortium (W3C) while simultaneously preparing for and implementing emerging WCAG 2.2 and anticipated WCAG 3.0 requirements as they become available and industry adopted.

Our commitment extends beyond these baseline requirements to achieve Level AAA compliance in areas where technically feasible and practically implementable without compromising overall user experience or core functionality.

The organization complies with Section 508 of the Rehabilitation Act as amended ensuring that all electronic and information technology developed, procured, maintained or used by the organization is accessible to individuals with disabilities.

This compliance extends to all subcontractors, vendors and third party service providers who contribute to our technological ecosystem.

We maintain full compliance with the Americans with Disabilities Act (ADA) and its amendments, ensuring that all public accommodations, employment practices and commercial facilities meet or exceed the established accessibility requirements.

This includes adherence to the ADA Standards for Accessible Design in all physical spaces and the application of ADA principles to digital accessibility where legally applicable.

Article 2.2: European and International Regulatory Compliance

RJV Technologies Limited ensures full compliance with the European Accessibility Act (EAA) and the EN 301 549 European Standard for accessibility requirements for Information and Communications Technology (ICT) procurement.

This compliance extends to all products and services offered within European Union member states and associated territories regardless of the primary business location or customer domicile.

The organization adheres to the Web Accessibility Directive (Directive 2016/2102) and the Accessibility Act (Directive 2019/882) as implemented across European Union member states ensuring that all public sector websites, mobile applications and digital services meet the prescribed accessibility requirements.

This compliance is maintained through regular auditing, testing and certification processes conducted by qualified third party accessibility experts.

Additionally, we maintain compliance with the Accessibility for Ontarians with Disabilities Act (AODA), the Accessibility Standards Canada, the Disability Discrimination Act in Australia, the Japanese Industrial Standards (JIS X 8341) and equivalent accessibility legislation in all jurisdictions where we maintain business operations, customer relationships or legal obligations.

International compliance extends to the United Nations Convention on the Rights of Persons with Disabilities (CRPD) ensuring that our practices align with internationally recognized human rights principles regarding disability inclusion and accessibility.

This includes implementation of reasonable accommodations, universal design principles and proactive accessibility measures that exceed minimum legal requirements.

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CHAPTER III: TECHNICAL ACCESSIBILITY IMPLEMENTATION

Article 3.1: Digital Platform Accessibility Architecture

All digital platforms operated by RJV Technologies Limited are designed and implemented using semantic HTML markup that provides meaningful structure and navigation landmarks for assistive technologies.

Every interactive element includes appropriate ARIA (Accessible Rich Internet Applications) labels, roles and properties to ensure comprehensive screen reader compatibility and keyboard navigation functionality.

The organization implements responsive design principles that ensure optimal user experience across all device types, screen sizes and orientation preferences while maintaining consistent accessibility features.

This includes flexible layouts that accommodate zoom levels up to 400 percent without loss of functionality or content and adaptive interfaces that respond appropriately to user preference settings for reduced motion, increased contrast and alternative colour schemes.

All multimedia content includes comprehensive captioning for audio elements, audio descriptions for visual content and transcript availability for all recorded materials.

Interactive media elements provide alternative access methods that do not rely solely on mouse interaction, time based responses or specific sensory capabilities.

Video content meets or exceeds the standards for colour contrast, caption accuracy and audio clarity established in international accessibility guidelines.

Form elements throughout all digital platforms include clear labelling, error identification and correction guidance, input assistance where appropriate and submission confirmation that accommodates various assistive technologies.

Complex forms provide progress indicators, save functionality and extended time limits with user controlled extensions where time based interactions are necessary for security or functional requirements.

Article 3.2: Advanced Accessibility Features Integration

RJV Technologies Limited implements advanced accessibility features that exceed standard compliance requirements including artificial intelligence powered content adaptation that can automatically adjust presentation based on user accessibility preferences and assistive technology requirements.

This includes dynamic text sizing, contrast adjustment, simplified navigation options, and content summarization features for users with cognitive disabilities or learning differences.

The organization provides multiple input modalities for all interactive elements, including voice control integration, eye tracking compatibility, switch navigation support and customizable keyboard shortcuts that can be configured according to individual user needs and assistive technology requirements.

These features are implemented without requiring special requests or separate accessibility modes that might segregate users with disabilities from the standard user experience.

Advanced notification systems provide multiple sensory channels for important information including visual indicators, auditory alerts and haptic feedback where supported by user devices.

These notification systems include user customizable preferences for frequency, intensity and delivery method to accommodate various disability types and personal preferences.

The platform architecture includes built in compatibility testing for major assistive technologies, including but not limited to JAWS, NVDA, VoiceOver, TalkBack, Dragon NaturallySpeaking and ZoomText.

Regular compatibility testing ensures optimal performance with both current and emerging assistive technologies as they become available in the marketplace.

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CHAPTER IV: PHYSICAL ACCESSIBILITY AND ACCOMMODATION

Article 4.1: Physical Space Accessibility Standards

All physical locations operated by RJV Technologies Limited meet or exceed the accessibility requirements established in the Americans with Disabilities Act Accessibility Guidelines (ADAAG), the International Building Code (IBC) accessibility provisions and local accessibility codes and standards applicable to each specific location.

This includes comprehensive accessibility features for individuals with mobility impairments, vision impairments, hearing impairments and cognitive disabilities.

Entrance and egress routes provide appropriate width clearances, manoeuvring space and threshold specifications that accommodate wheelchairs, mobility scooters, walking aids and other assistive mobility devices.

All doorways include automatic opening mechanisms or easily operable manual controls with appropriate closing speeds and opening force requirements that comply with accessibility standards.

Parking facilities include designated accessible parking spaces that meet or exceed the required ratio of accessible spaces to total parking capacity with appropriate access aisles, signage and surface specifications.

These spaces are located on the shortest accessible route to building entrances and include van accessible spaces with increased dimensional requirements where applicable.

Interior circulation paths maintain consistent width requirements, surface textures suitable for various mobility aids and obstacle free navigation routes with appropriate lighting levels and glare control.

All floor level changes include compliant ramps or elevator access with tactile warning surfaces at elevation transitions where required by applicable standards.

Article 4.2: Advanced Physical Accommodation Features

RJV Technologies Limited provides advanced accommodation features that extend beyond minimum compliance requirements including adjustable height workstations, multiple seating options in meeting areas and flexible furniture arrangements that can be modified to accommodate various disability types and personal preferences.

All meeting rooms and common areas include assistive listening systems, adequate lighting controls and acoustic treatments that minimize background noise and support clear communication.

Wayfinding systems throughout all facilities include tactile elements, high contrast visual indicators and audio announcement capabilities where appropriate.

Signage systems comply with International Symbol of Access standards and include Braille translations, raised character options and multilingual accessibility information where serving diverse linguistic communities.

Emergency evacuation procedures include specific accommodations for individuals with disabilities including visual and audible alarm systems, evacuation assistance protocols and designated areas of refuge where building design requires staged evacuation procedures.

All emergency communication systems provide multiple sensory channels and clear, simple language that accommodates various cognitive abilities and language proficiencies.

Restroom facilities exceed minimum accessibility requirements with expanded manoeuvring space, multiple grab bar configurations, adjustable fixture heights and additional amenities such as adult changing tables and emergency communication systems.

These facilities are maintained to the highest cleanliness and functionality standards to ensure consistent accessibility for all users.

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CHAPTER V: COMMUNICATION AND CUSTOMER SERVICE ACCESSIBILITY

Article 5.1: Multi Modal Communication Support

RJV Technologies Limited provides comprehensive communication support through multiple channels and modalities to ensure that all customers, regardless of their communication preferences or requirements can access information, request assistance and engage with our services effectively.

This includes traditional telephone support with trained accessibility specialists, real time text communication options, video relay services and email support with guaranteed response timeframes.

All customer service representatives receive comprehensive accessibility awareness training and specific instruction in communicating effectively with individuals who have various types of disabilities.

This training includes proper etiquette for interacting with individuals who use assistive technologies, understanding of different communication needs and knowledge of available accommodation options and implementation procedures.

The organization maintains partnerships with professional interpretation services to provide American Sign Language interpretation, oral interpretation and translation services in multiple languages as needed to serve diverse customer populations.

These services are available for in person meetings, video conferences and scheduled telephone consultations without additional charge to customers requiring these accommodations.

Document formats are available in multiple accessible formats including large print, Braille, electronic text files compatible with screen readers, audio recordings and simplified language versions where appropriate.

Customers can request alternative formats through multiple channels and requests are fulfilled within established timeframes that prioritize urgent communication needs.

Article 5.2: Proactive Communication Accessibility Measures

RJV Technologies Limited implements proactive communication accessibility measures that anticipate user needs rather than requiring specific accommodation requests.

This includes default accessibility features in all communication platforms, automatic generation of alternative format options for standard documents and predictive accommodation suggestions based on user interaction patterns and preferences.

All written communications including contracts, policies, procedures, marketing materials and instructional content are created using plain language principles that enhance comprehension for individuals with cognitive disabilities, learning differences and varying levels of technical expertise.

Complex technical information includes supplementary explanations, visual aids and step by step guidance to ensure accessibility across different learning styles and cognitive abilities.

Multimedia communications include comprehensive accessibility features as standard practice, rather than as optional additions.

This includes closed captioning for all video content, audio descriptions for visual presentations, transcript availability for recorded materials and alternative text descriptions for all images and graphics used in digital communications.

Customer feedback mechanisms include multiple input options that accommodate various communication preferences and abilities.

This includes traditional surveys, voice based feedback systems, video submission options with sign language interpretation and anonymous feedback channels that protect privacy while enabling continuous accessibility improvement based on user experiences and suggestions.

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CHAPTER VI: EMPLOYMENT ACCESSIBILITY AND WORKPLACE INCLUSION

Article 6.1: Comprehensive Employment Accessibility Framework

RJV Technologies Limited maintains a comprehensive employment accessibility framework that ensures equal opportunities for individuals with disabilities throughout all stages of the employment lifecycle, from initial job posting and recruitment through career development, advancement and retirement planning.

This framework extends beyond legal compliance requirements to create an inclusive workplace culture that values diverse abilities and perspectives as organizational strengths.

All job postings include explicit accessibility accommodation statements and are distributed through channels that reach diverse disability communities including partnerships with disability service organizations, specialized recruitment agencies and accessible job board platforms.

Position descriptions focus on essential job functions and avoid unnecessary requirements that might inadvertently exclude qualified candidates with disabilities.

The recruitment process includes multiple interview formats and accommodation options including in-person interviews with accessibility accommodations, video interviews with captioning and screen reader compatibility, telephone interviews and written response options where appropriate for the position requirements.

All recruitment materials and processes are regularly reviewed for accessibility barriers and updated to incorporate emerging best practices in inclusive hiring.

Workplace accommodation procedures are streamlined, confidential, and responsive to individual needs while maintaining respect for employee privacy and dignity.

The organization maintains relationships with occupational therapists, assistive technology specialists, and workplace accommodation consultants to ensure appropriate and effective accommodation solutions that enable optimal job performance and career satisfaction.

Article 6.2: Advanced Workplace Inclusion Initiatives

RJV Technologies Limited implements advanced workplace inclusion initiatives that create career advancement opportunities specifically designed to leverage the unique perspectives and problem-solving approaches that employees with disabilities bring to the organization.

This includes mentorship programs, leadership development tracks and innovation projects that benefit from diverse cognitive approaches and accessibility expertise.

Professional development opportunities are designed with universal accessibility principles ensuring that all training materials, workshops, conferences and educational resources are fully accessible to employees with various types of disabilities.

This includes providing sign language interpretation, captioning services, accessible training materials, flexible scheduling options and alternative learning formats as needed.

The organization maintains an employee resource group specifically focused on disability inclusion and accessibility advocacy, providing a platform for employees with disabilities to contribute to organizational accessibility improvements, share experiences, strategies and influence policy development.

This group collaborates directly with leadership to ensure that accessibility considerations are integrated into strategic planning and operational decision making processes.

Workplace technology accommodations include state of the art assistive technologies, flexible hardware and software configurations, ergonomic workstation adjustments and specialized equipment that enables employees with disabilities to perform their roles effectively and advance their careers within the organization.

These accommodations are regularly updated to incorporate emerging technologies and changing individual needs.

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CHAPTER VII: VENDOR AND PARTNERSHIP ACCESSIBILITY REQUIREMENTS

Article 7.1: Third Party Accessibility Standards Enforcement

RJV Technologies Limited requires all vendors, contractors, subcontractors and business partners to demonstrate compliance with equivalent accessibility standards as outlined in this Accessibility Statement.

This requirement is incorporated into all procurement processes, contract negotiations and ongoing relationship management procedures to ensure that accessibility commitments extend throughout the entire business ecosystem.

Vendor accessibility evaluations include comprehensive assessments of digital platforms, communication systems, physical facilities and service delivery methods used by potential partners.

These evaluations are conducted by qualified accessibility professionals and include both automated testing and manual accessibility audits to identify potential barriers that might affect our customers, employees or stakeholders.

All contracts with external parties include specific accessibility clauses that outline compliance requirements, testing protocols, remediation procedures and ongoing monitoring responsibilities.

These contractual obligations include financial penalties for accessibility non compliance and requirements for corrective action within specified timeframes when accessibility barriers are identified.

The organization maintains a preferred vendor program that recognizes and prioritizes business relationships with companies that demonstrate exceptional accessibility leadership and innovation.

This program includes accessibility training opportunities for partner organizations and collaborative initiatives to advance accessibility standards across industry sectors.

Article 7.2: Collaborative Accessibility Innovation Partnerships

RJV Technologies Limited actively seeks partnerships with disability rights organizations, accessibility technology developers, research institutions and advocacy groups to advance accessibility innovation and contribute to the development of emerging accessibility standards and best practices.

These partnerships include both formal agreements and informal collaborative relationships that benefit the broader disability community.

Research and development partnerships focus on emerging accessibility technologies including artificial intelligence applications for accessibility enhancement, advanced assistive technology integration and innovative approaches to universal design that can be implemented across various industry sectors.

These partnerships often result in open source solutions and publicly available research findings that benefit the broader accessibility community.

The organization participates in accessibility standards development processes, contributing expertise and resources to international standards organizations, regulatory agencies and industry groups working to advance accessibility requirements and implementation guidance.

This participation ensures that our accessibility commitments remain aligned with evolving best practices and emerging regulatory requirements.

Collaborative initiatives include accessibility testing programs, user experience research projects and technology development partnerships that involve individuals with disabilities as active participants and decision makers rather than passive research subjects.

These initiatives ensure that accessibility solutions are developed with authentic input from the communities they are intended to serve.

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CHAPTER VIII: ACCESSIBILITY MONITORING AND CONTINUOUS IMPROVEMENT

Article 8.1: Comprehensive Accessibility Auditing Framework

RJV Technologies Limited implements a comprehensive accessibility auditing framework that includes regular automated testing, manual accessibility evaluations, user testing with individuals with disabilities and third party accessibility assessments conducted by certified accessibility professionals.

This multi layered approach ensures that accessibility barriers are identified and addressed proactively rather than in response to complaints or legal challenges.

Automated accessibility testing is conducted continuously using industry-standard testing tools and custom developed testing protocols that monitor accessibility compliance across all digital platforms and services.

These automated systems generate real time alerts when accessibility issues are detected and provide detailed remediation guidance for development teams to address identified problems promptly.

Manual accessibility evaluations are conducted quarterly by trained accessibility specialists who use assistive technologies and accessibility evaluation methodologies to identify barriers that might not be detected through automated testing alone.

These evaluations include comprehensive keyboard navigation testing, screen reader compatibility assessment, colour contrast verification and cognitive accessibility evaluation.

User testing programs involve individuals with various types of disabilities who provide feedback on the actual user experience of our platforms and services.

These testing programs include both formal usability studies and ongoing feedback collection mechanisms that ensure accessibility improvements are based on real world user experiences rather than theoretical compliance measures alone.

Article 8.2: Accessibility Performance Metrics and Reporting

RJV Technologies Limited maintains detailed accessibility performance metrics that track compliance levels, user satisfaction ratings, accommodation request fulfilment times, accessibility training completion rates and continuous improvement initiative outcomes.

These metrics are regularly reviewed by executive leadership and incorporated into organizational performance evaluation and strategic planning processes.

Accessibility reporting includes regular internal assessments, annual comprehensive accessibility audits and public accessibility status reports that provide transparency regarding our accessibility performance and ongoing improvement initiatives.

These reports include specific metrics, identified challenges, remediation timelines and commitments for future accessibility enhancements.

The organization maintains an accessibility feedback and complaint resolution system that provides multiple channels for reporting accessibility barriers, requesting accommodations and suggesting improvements.

This system includes guaranteed response timeframes, escalation procedures for complex issues and follow up mechanisms to ensure that reported problems are resolved effectively and that systemic improvements are implemented to prevent similar issues in the future.

Continuous improvement initiatives are prioritized based on user feedback, compliance requirements, emerging accessibility standards and technological advancement opportunities.

These initiatives include both immediate remediation of identified barriers and proactive accessibility enhancements that anticipate future user needs and regulatory requirements.

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CHAPTER IX: ACCESSIBILITY TRAINING AND ORGANIZATIONAL DEVELOPMENT

Article 9.1: Comprehensive Accessibility Education Programs

RJV Technologies Limited provides mandatory accessibility training for all employees, contractors and temporary staff members, regardless of their role or level within the organization.

This training includes disability awareness, accessibility principles, assistive technology familiarity inclusive communication practices and specific job related accessibility responsibilities that apply to each individual’s position and responsibilities.

Training programs are designed using universal design principles to ensure that the training itself is accessible to individuals with various types of disabilities and learning preferences.

This includes multiple format options, flexible scheduling, interactive components and assessment methods that accommodate different learning styles and accessibility needs.

Specialized accessibility training is provided for specific roles that have direct impact on accessibility implementation including web developers, user experience designers, content creators, customer service representatives, human resources professionals and facilities management staff.

This specialized training includes hands on experience with assistive technologies, accessibility testing procedures and accommodation implementation strategies.

Advanced accessibility training opportunities are available for employees who wish to develop expertise in accessibility specialization including certification programs, conference attendance, professional development courses and mentorship opportunities with accessibility experts.

The organization supports employee participation in accessibility professional development as part of career advancement and organizational capability building.

Article 9.2: Accessibility Leadership Development and Culture Integration

RJV Technologies Limited integrates accessibility leadership development into management training programs ensuring that supervisors and executives understand their responsibilities for creating and maintaining an inclusive workplace culture that values accessibility as a core organizational principle rather than a compliance obligation.

Executive leadership participates in accessibility advocacy training that includes interaction with disability community leaders, participation in accessibility conferences and events and ongoing education regarding emerging accessibility trends and regulatory developments.

This leadership engagement ensures that accessibility remains a strategic priority with appropriate resource allocation and organizational support.

The organization maintains accessibility expertise within the executive team through designated accessibility leadership roles, advisory board participation by individuals with disabilities and regular consultation with external accessibility experts who provide strategic guidance and performance evaluation regarding accessibility initiatives and outcomes.

Organizational culture integration includes accessibility awareness in employee orientation programs, regular accessibility communication and education initiatives, recognition programs for accessibility innovation and leadership and integration of accessibility considerations into performance evaluation criteria for relevant positions throughout the organization.

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CHAPTER X: ACCESSIBILITY INNOVATION AND FUTURE COMMITMENTS

Article 10.1: Emerging Technology Accessibility Integration

RJV Technologies Limited commits to proactive accessibility integration in all emerging technology adoptions including artificial intelligence systems, virtual and augmented reality platforms, Internet of Things devices, blockchain applications and any future technological innovations that may be incorporated into our business operations or customer service delivery.

Artificial intelligence and machine learning systems are developed and implemented with accessibility considerations integrated from the initial design phase including bias prevention measures that protect against discrimination based on disability status, voice recognition systems that accommodate speech disabilities and automated content generation that includes built in accessibility features such as alternative text generation and caption creation.

Virtual and augmented reality implementations include comprehensive accessibility features that accommodate various types of disabilities including alternative interaction methods for individuals with mobility impairments, audio description integration for individuals with vision impairments and cognitive accessibility features that support individuals with learning differences or cognitive disabilities.

Internet of Things and smart building technologies are implemented with universal design principles that ensure accessibility for individuals with various types of disabilities including voice control options, tactile interface alternatives, visual indicator systems and customizable interaction preferences that can be configured according to individual accessibility needs and assistive technology requirements.

Article 10.2: Long Term Accessibility Vision and Strategic Commitments

RJV Technologies Limited envisions a future where accessibility is seamlessly integrated into all aspects of technology and human interaction and commits to leading industry transformation toward this vision through continued innovation, advocacy and resource investment in accessibility advancement initiatives that benefit not only our organization but the broader community of individuals with disabilities.

Long term strategic commitments include continued investment in accessibility research and development, expansion of accessibility expertise within the organization, leadership participation in accessibility standards development and ongoing collaboration with disability communities to ensure that our accessibility initiatives remain aligned with the actual needs and preferences of individuals with disabilities.

The organization commits to regular review and updating of this Accessibility Statement to reflect evolving best practices, changing regulatory requirements, emerging technological capabilities and feedback from individuals with disabilities who interact with our services and platforms.

These updates will be developed in consultation with disability community representatives and accessibility experts to ensure continued relevance and effectiveness.

Future accessibility initiatives will be guided by principles of universal design, human centred development, community collaboration and continuous improvement that prioritize the experiences and needs of individuals with disabilities while creating solutions that benefit all users through improved usability, clarity and inclusive design practices.

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CHAPTER XI: CONTACT INFORMATION AND FEEDBACK MECHANISMS

Article 11.1: Accessibility Support and Communication Channels

Individuals requiring accessibility accommodations, reporting accessibility barriers or seeking information about our accessibility initiatives may contact RJV Technologies Limited through multiple communication channels designed to accommodate various communication preferences and accessibility needs.

These contact options are monitored regularly and staffed by trained accessibility specialists who can provide immediate assistance and coordinate more complex accommodation requests.

Primary Accessibility Contact Information:

Accessibility Coordinator: Ricardo Jorge do Vale
Telephone: +44(0)75 831 181 76
Email: contact@rjvtechnologies.com
Physical Address: 21 Lipton Road, London, E1 0LJ

Alternative Communication Options:

Video Relay Services: Available through major VRS providers
Text Messaging: +44(0)75 831 181 76
Written Correspondence: 21 Lipton Road, London, E1 0LJ
In Person Consultation: Available by appointment with accommodation arrangements

Article 11.2: Feedback Collection and Response Procedures

RJV Technologies Limited actively solicits feedback from individuals with disabilities regarding the effectiveness of our accessibility initiatives the quality of accommodation services and suggestions for accessibility improvements.

This feedback is collected through multiple channels and is used to guide continuous improvement efforts and strategic accessibility planning.

Feedback collection methods include anonymous online surveys, telephone interviews, focus groups, individual consultations and community forum participation.

All feedback collection activities are conducted using accessible methods and include accommodation options to ensure that individuals with various types of disabilities can participate fully in providing input about their experiences.

Response procedures guarantee acknowledgment of all accessibility feedback within two business days, with comprehensive responses provided within five business days for standard inquiries and within ten business days for complex accommodation requests that require consultation with external specialists or significant resource coordination.

All feedback is reviewed by the accessibility leadership team and incorporated into quarterly accessibility performance reviews, annual accessibility planning processes and ongoing accessibility improvement initiatives.

Feedback providers are informed about the outcomes of their suggestions and the implementation timeline for requested improvements where feasible and appropriate.

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CHAPTER XII: LEGAL ENFORCEMENT AND COMPLIANCE VERIFICATION

Article 12.1: Legal Standing and Enforceability

This Accessibility Statement constitutes a legally binding commitment by RJV Technologies Limited and may be enforced through applicable legal mechanisms in jurisdictions where the organization operates, maintains business relationships or provides services to customers or clients.

The organization acknowledges that accessibility commitments outlined in this statement create legal obligations that extend beyond minimum regulatory compliance requirements.

Legal enforcement mechanisms include administrative complaint procedures available through relevant regulatory agencies, civil litigation options available to individuals who experience accessibility discrimination or barriers and regulatory investigation and enforcement actions that may be initiated by government agencies responsible for accessibility compliance monitoring and enforcement.

The organization waives any claims that accessibility accommodations constitute undue burden or fundamental alteration of business operations except in cases where such claims are specifically supported by detailed financial analysis, technical feasibility studies and consultation with accessibility experts who can verify that alternative accommodation options are not available.

Compliance verification procedures include regular third party accessibility audits, regulatory reporting requirements and voluntary accessibility certifications that provide independent validation of accessibility compliance and continuous improvement efforts.

These verification activities are conducted by qualified accessibility professionals and are made available for public review upon request.

Article 12.2: Dispute Resolution and Remediation Procedures

RJV Technologies Limited maintains comprehensive dispute resolution procedures for addressing accessibility related complaints, accommodation disputes and compliance concerns raised by individuals with disabilities, advocacy organizations or regulatory agencies.

These procedures prioritize prompt resolution, effective remediation and prevention of similar issues through systemic improvements.

Initial dispute resolution includes informal consultation and mediation options that allow for collaborative problem solving and accommodation development without requiring formal legal proceedings.

These informal procedures include consultation with disability rights advocates, accessibility experts and community representatives who can provide guidance on effective resolution strategies.

Formal dispute resolution procedures include administrative complaint processes, independent arbitration options and access to legal remedies through applicable court systems.

The organization commits to participating in good faith in all dispute resolution procedures and to implementing agreed upon remediation measures within established timeframes.

Remediation procedures include immediate barrier removal where technically feasible, interim accommodation measures while permanent solutions are developed, compensation for documented accessibility related harms and systemic improvements designed to prevent recurrence of similar accessibility barriers or discrimination incidents.

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CONCLUSION AND ORGANIZATIONAL COMMITMENT

RJV Technologies Limited recognizes that this Accessibility Statement represents more than a compliance document but it embodies our fundamental commitment to human dignity, equal opportunity and inclusive innovation that benefits all members of our community.

The principles and commitments outlined in this statement reflect our understanding that accessibility is not merely a legal obligation but a moral imperative that drives organizational excellence and social responsibility.

The implementation of these accessibility commitments requires ongoing dedication, resource investment, and collaborative engagement with the disability community to ensure that our efforts remain effective, relevant and responsive to the evolving needs of individuals with disabilities.

We acknowledge that accessibility is not a destination but a continuous journey of improvement, innovation and inclusion that demands sustained organizational commitment and leadership.

This Accessibility Statement will be reviewed annually and updated as necessary to reflect changing regulatory requirements emerging best practices, technological advancements and feedback from the disability community.

All updates will be developed in consultation with accessibility experts and individuals with disabilities to ensure continued effectiveness and relevance.

RJV Technologies Limited invites ongoing dialogue with individuals with disabilities, advocacy organizations, accessibility professionals and community stakeholders who share our commitment to creating a more accessible and inclusive society.

Together we can advance accessibility innovation and implementation that benefits not only our immediate community but contributes to broader social progress toward universal inclusion and equal opportunity for all individuals regardless of ability or disability status.

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IN WITNESS WHEREOF the parties have executed this Agreement as of the date first written above.

RJV TECHNOLOGIES LTD

Founder, Chairman & CEO
Ricardo Jorge do Vale
07/02/2025

This document is available in alternative formats upon request including large print, Braille, electronic text and audio recording.

Translation services are available for non English speakers upon request.