Observability and SRE

When this fits

You find out about failures from your users, or your alerts are too noisy to trust.

What the work covers

• Instrumentation around service objectives and the journeys users depend on.
• Dashboards, alerts and runbooks built together.
• On-call practice designed to cut recovery time and alert fatigue.
• Review of reliability targets against the recorded evidence.

What you receive

• The instrumentation, dashboards and alert rules.
• Runbooks for each alert.
• A baseline of the measured behaviour at handover.

How completion is decided

A set of agreed failures is introduced in a test environment, and each is detected by the intended alert and resolved by following the runbook.

What you provide

• Access to the systems to be instrumented.
• The service objectives, or a decision to define them with RJV.

What RJV does not promise

• A fixed price or duration before the scope is known.
• Regulatory approval or a certificate; the customer remains the regulated party.
• Uptime figures before they have been measured.

How to start

Describe the problem on the Work with Us page. Every engagement follows the stages on the engineering page, and the commercial terms explain what determines scope and how the work is charged. Ownership at handover is described in deployment and ownership.