RJV TECHNOLOGIES LTD REFUND AND RETURNS POLICY

Document Version: 1.0
Effective Date: January 1, 2026
Last Updated: July 2, 2025
Document Classification: Public Policy
Approval Authority: Chief Executive Officer
Review Cycle: Annual
Next Review Date: January 1, 2027
Governing Law: Multiple Jurisdictions as Specified Herein

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CHAPTER ONE: DEFINITIONS AND INTERPRETATIONS

Article 1.1 Fundamental Definitions

For the purposes of this Refund and Returns Policy (hereinafter referred to as “this Policy”) the following terms shall have the meanings ascribed to them below and these definitions shall be binding upon all parties and shall be interpreted in accordance with the laws of the jurisdiction where the transaction occurs without prejudice to the rights and protections afforded to RJV Technologies Limited under international commercial law:

“Company” means RJV Technologies Limited, a company incorporated under the laws of England and Wales with company registration number 11424986 having its registered office at 21 Lipton Road, London, E1 0LJ and includes all subsidiaries, affiliates, parent companies, successors, assigns, directors, officers, employees, agents, representatives and any other entity acting on behalf of or in concert with RJV Technologies Limited whether directly or indirectly.

“Customer” means any natural person, legal entity, corporation, partnership, trust, governmental authority or other organization that has entered into or seeks to enter into a commercial relationship with the Company for the purchase, lease, license or acquisition of Products or Services including but not limited to end users, distributors, resellers, integrators and any other party in the supply chain.

“Products” means all tangible and intangible goods, merchandise, software, hardware, equipment, devices, components, systems, solutions, intellectual property, proprietary technology and any other items or materials offered for sale, license or distribution by the Company whether delivered physically, electronically or through any other means and includes all associated documentation, manuals, specifications, updates, upgrades, patches, modifications and ancillary materials.

“Services” means all professional services, technical support, consulting, implementation, training, maintenance, repair, installation, configuration, customization, integration and any other services provided by the Company whether performed on site, remotely or through any other delivery method and includes all associated deliverables, reports, recommendations and work product.

“Transaction” means any purchase, sale, license, lease, exchange or other commercial arrangement between the Customer and the Company involving Products or Services, regardless of the method of payment, delivery or fulfilment.

“Defective” means any Product or Service that fails to conform to the specifications, warranties or representations made by the Company at the time of sale or that contains material defects in workmanship, design or functionality that substantially impair its intended use or performance.

“Force Majeure Event” means any act of God, natural disaster, war, terrorism, pandemic, epidemic, government action, labour dispute, supply chain disruption, cyberattack or other event beyond the reasonable control of the Company that prevents or delays the performance of obligations under this Policy.

Article 1.2 Interpretative Principles

This Policy shall be interpreted according to the following principles where words importing the singular shall include the plural and vice versa; words importing gender shall include all genders; headings are for convenience only and shall not affect interpretation; references to statutes include amendments and replacements; time periods shall be calculated excluding the first day and including the last day unless otherwise specified and any ambiguity shall be resolved in favour of the Company to the fullest extent permitted by applicable law.

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CHAPTER TWO: SCOPE AND APPLICABILITY

Article 2.1 Universal Application

This Policy applies universally to all Transactions between the Company and any Customer regardless of geographic location, method of purchase, payment currency, delivery mechanism or any other factor.

The Policy governs all refund and return requests made in connection with Products or Services provided by the Company whether such requests are made before, during or after delivery or performance.

Article 2.2 Jurisdictional Compliance Framework

The Company has structured this Policy to comply with the consumer protection laws of major commercial jurisdictions including but not limited to the United Kingdom, European Union member states, United States, Canada, Australia, Japan, Singapore and other territories where the Company conducts business.

Where local laws provide greater consumer protections than those set forth in this Policy such local laws shall supplement but not supersede the terms herein except to the minimum extent required by mandatory local law.

Article 2.3 Exclusions from Policy Coverage

This Policy does not apply to:

(a) Products or Services provided under separate written agreements that contain specific refund or return provisions;

(b) custom manufactured or specially ordered Products that cannot be resold in the ordinary course of business;

(c) Products or Services provided free of charge as samples, demonstrations or promotional items;

(d) digital Products that have been accessed, downloaded or used after delivery;

(e) consumable items or Products with limited shelf life;

(f) Products that have been modified, altered or damaged by the Customer or third parties;

(g) Services that have been fully performed and accepted by the Customer and

(h) any Transaction where the Customer has materially breached their obligations to the Company.

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CHAPTER THREE: REFUND ELIGIBILITY CRITERIA AND PROCEDURES

Article 3.1 Standard Refund Eligibility Requirements

Customers may request refunds for Products or Services under the following circumstances provided that all conditions set forth in this Article are satisfied:

(a) the refund request is made within the applicable time period specified in Article 3.2;

(b) the Customer provides sufficient documentation and evidence to support their claim;

(c) the Product or Service fails to meet the specifications or warranties provided by the Company;

(d) the Product is returned in its original condition with all components, accessories, documentation and packaging;

(e) the Customer has not violated any terms of use, license agreement or other contractual obligations and

(f) the refund would not cause undue hardship or commercial prejudice to the Company.

The Company reserves the right to require additional verification, testing or inspection of returned Products to determine eligibility for refunds.

Such verification processes may include but are not limited to technical analysis, forensic examination, comparison with original specifications and assessment of usage patterns or damage.

Article 3.2 Time Limitations for Refund Requests

Refund requests must be initiated within specific time periods calculated from the date of delivery for Products or completion of performance for Services.

For tangible Products the refund request period is thirty (30) calendar days.

For software and digital Products the refund request period is fourteen (14) calendar days from the date of license grant or first access.

For Services the refund request period is seven (7) calendar days from completion of performance.

These time limitations are absolute and shall not be extended except in cases of proven fraud, material misrepresentation by the Company or Force Majeure Events that prevented the Customer from making a timely request.

The Company may in its sole discretion consider late refund requests on a case by case basis but such consideration does not create any obligation or precedent.

Article 3.3 Documentation Requirements

All refund requests must be accompanied by comprehensive documentation including:

(a) proof of purchase such as invoices, receipts or order confirmations;

(b) detailed description of the basis for the refund request;

(c) photographic or video evidence of any defects or non conformities;

(d) records of any troubleshooting attempts or communications with technical support;

(e) certification that the Product has not been used beyond the scope of initial evaluation and

(f) any other information reasonably requested by the Company to process the refund claim.

The Company may reject refund requests that lack sufficient documentation or contain false, misleading or incomplete information.

Customers who provide fraudulent documentation may be subject to legal action and permanent exclusion from future Transactions with the Company.

Article 3.4 Refund Processing Procedures

Upon receipt of a valid refund request, the Company will acknowledge receipt within two (2) business days and commence processing within five (5) business days.

The Company will conduct a thorough review of the request which may include verification of documentation, inspection of returned Products, consultation with technical experts and assessment of compliance with refund criteria.

The Company will notify the Customer of its decision within fifteen (15) business days of receiving a complete refund request.

If approved refunds will be processed within ten (10) business days of approval notification.

Refunds will be issued using the same payment method as the original Transaction unless otherwise agreed in writing or required by applicable law.

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CHAPTER FOUR: RETURN PROCEDURES AND REQUIREMENTS

Article 4.1 Return Authorization Process

No Product may be returned to the Company without prior written authorization.

Customers must request return authorization by contacting the Company through designated channels and providing all required information as specified in Article 3.3.

The Company will issue a Return Merchandise Authorization (RMA) number if the return request meets the eligibility criteria set forth in this Policy.

The RMA number must be clearly marked on all return packages and correspondence.

Returns submitted without valid RMA numbers will be refused and returned to the sender at the sender’s expense.

RMA numbers are valid for thirty (30) calendar days from issuance after which new authorization must be obtained.

Article 4.2 Return Shipping and Handling

Customers are responsible for all costs associated with returning Products to the Company including shipping, insurance, customs duties and handling fees unless the return is due to the Company’s error or delivery of Defective Products.

The Company strongly recommends using trackable shipping methods with adequate insurance coverage as the Company is not responsible for Products lost or damaged during return transit.

Returned Products must be packaged securely in original packaging with all included accessories, manuals, software and other components.

Products returned in damaged condition due to inadequate packaging will be subject to restocking fees or refund reductions as determined by the Company.

Article 4.3 Inspection and Processing of Returns

Upon receipt of returned Products, the Company will conduct a comprehensive inspection to verify compliance with return requirements.

This inspection process may take up to ten (10) business days and will assess:

(a) physical condition and functionality of the Product;

(b) completeness of all components and accessories;

(c) evidence of use, modification or damage;

(d) conformity with original specifications and

(e) eligibility for resale or refurbishment.

The Company reserves the right to impose restocking fees of up to twenty five percent (25%) of the original purchase price for Products that show signs of use beyond normal evaluation are missing components or require refurbishment before resale.

Such fees will be deducted from any approved refund amount.

Article 4.4 Rejected Returns

Products that do not meet return requirements will be rejected and may be returned to the Customer at the Customer’s expense.

Reasons for rejection include but are not limited to:

(a) lack of valid RMA authorization;

(b) expiration of return time periods;

(c) substantial damage or modification;

(d) missing components or accessories;

(e) evidence of misuse or abuse and

(f) failure to meet other requirements specified in this Policy.

The Company will notify Customers of rejected returns within five (5) business days of inspection completion and provide detailed explanations for the rejection.

Customers may appeal rejection decisions by providing additional documentation or evidence within ten (10) business days of rejection notification.

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CHAPTER FIVE: LIMITATIONS AND EXCLUSIONS

Article 5.1 Monetary Limitations

The Company’s maximum liability for refunds under this Policy is strictly limited to the actual amount paid by the Customer for the specific Product or Service that is the subject of the refund request.

Under no circumstances shall the Company be obligated to pay consequential damages, incidental damages, punitive damages, lost profits, lost revenue, business interruption costs or any other indirect damages in connection with refund claims.

This limitation applies regardless of the legal theory under which damages are claimed including but not limited to breach of contract, breach of warranty, negligence, strict liability or any other cause of action.

The limitation shall survive termination of any agreement between the parties and shall apply to the fullest extent permitted by applicable law.

Article 5.2 Service Specific Exclusions

Services that have been partially or fully performed are generally not eligible for refunds, except in cases where the Company has materially failed to perform in accordance with agreed specifications.

The determination of whether Services have been adequately performed shall be made by the Company based on objective criteria including deliverable completion, Customer acceptance and industry standards.

Consulting Services, training programs and other knowledge transfer Services are particularly excluded from refund eligibility once performance has commenced as the value of such Services cannot be returned or recovered by the Company.

Custom development Services are excluded from refunds once development work has begun unless the Company fails to deliver agreed upon functionality.

Article 5.3 Product Specific Exclusions

Certain categories of Products are excluded from standard refund eligibility due to their nature, characteristics or commercial considerations.

These exclusions include:

(a) software licenses that have been activated or registered;

(b) digital content that has been accessed or downloaded;

(c) consumable supplies and materials;

(d) Products with limited shelf life or expiration dates;

(e) custom-configured or personalized Products;

(f) Products sold as clearance, discontinued or final sale items and

(g) Products that have been integrated into Customer systems or operations.

The Company will clearly identify excluded Products at the point of sale through appropriate labelling, notifications or contractual terms. Customers acknowledge and accept these exclusions as a condition of purchase.

Article 5.4 Behavioral and Usage Exclusions

Customers who engage in abusive return practices, fraudulent activities or other misconduct may be permanently excluded from refund eligibility and future Transactions with the Company.

Such misconduct includes but is not limited to:

(a) making false or misleading claims in refund requests;

(b) returning Products that have been damaged through misuse;

(c) attempting to return Products purchased from unauthorized sources;

(d) engaging in patterns of excessive returns and

(e) violating any terms of use or license agreements.

The Company maintains records of Customer return history and reserves the right to deny refund requests based on past behaviour or patterns that suggest abuse of the return policy.

Such determinations are made at the Company’s sole discretion and are final.

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CHAPTER SIX: INTERNATIONAL COMPLIANCE AND ENFORCEMENT

Article 6.1 Multi Jurisdictional Framework

This Policy has been designed to comply with consumer protection laws across multiple jurisdictions while maintaining enforceability and consistency.

The Company recognizes that different countries and regions have varying requirements for refund and return policies and this Policy incorporates provisions to address such variations without compromising the Company’s legitimate business interests.

Where local laws mandate consumer rights that exceed those provided in this Policy such rights shall be honored to the extent required by law.

However Customers may not invoke local laws to circumvent reasonable limitations and procedures set forth in this Policy unless such limitations are expressly prohibited by mandatory local law provisions.

Article 6.2 Governing Law and Dispute Resolution

Disputes arising under this Policy shall be governed by the laws of England and Wales except where mandatory local consumer protection laws apply.

The Company and Customer agree to attempt resolution of disputes through good faith negotiation before pursuing formal legal proceedings.

If negotiation fails disputes shall be resolved through binding arbitration administered by the London Court of International Arbitration (LCIA) under its current rules.

The arbitration shall be conducted in English and take place in London, England unless the Customer is a consumer protected by mandatory local laws that require alternative dispute resolution procedures.

Article 6.3 Severability and Enforceability

If any provision of this Policy is deemed invalid, illegal or unenforceable by a court of competent jurisdiction such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its essential purpose.

If modification is not possible, the invalid provision shall be severed and the remainder of this Policy shall remain in full force and effect.

The Company has structured this Policy to ensure maximum enforceability across jurisdictions while complying with applicable consumer protection laws.

Each provision is intended to be severable and independent to prevent invalidation of the entire Policy due to challenges to specific terms.

Article 6.4 Translation and Language Priority

This Policy has been prepared in English which shall be the authoritative version for all purposes.

Translations into other languages may be provided for convenience but in the event of any conflict or inconsistency between the English version and any translation the English version shall prevail.

Customers who conduct Transactions in languages other than English acknowledge that they have received and understood this Policy in English or have obtained adequate translation assistance to understand its terms and implications.

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CHAPTER SEVEN: SPECIAL CIRCUMSTANCES AND EXCEPTIONS

Article 7.1 Force Majeure and Extraordinary Events

The Company’s obligations under this Policy may be suspended or modified in the event of Force Majeure Events that prevent normal business operations.

During such events, time periods for refund requests, return processing and other Policy obligations may be extended on a day for day basis for the duration of the Force Majeure Event.

The Company will make reasonable efforts to notify Customers of Force Majeure Events and their impact on Policy obligations through available communication channels.

Customers acknowledge that certain extraordinary circumstances may require temporary modifications to standard procedures and the Company shall not be liable for delays or inability to perform during such periods.

Article 7.2 Regulatory and Legal Compliance Situations

If compliance with government regulations, court orders or other legal requirements prevents the Company from fulfilling refund obligations as specified in this Policy such legal impediments shall excuse performance until the impediments are removed.

The Company will make reasonable efforts to minimize the impact of such situations on Customer rights.

In cases where Products or Services become subject to regulatory restrictions, export controls or other legal limitations after sale, the Company’s refund obligations may be modified accordingly.

Customers will be notified of such situations and any available alternatives or remedies.

Article 7.3 Business Continuity and Succession

This Policy shall remain in effect during any merger, acquisition, reorganization or other business transition involving the Company.

Successor entities shall be bound by the terms of this Policy with respect to Transactions completed prior to the transition unless Customers are provided with equivalent or superior rights under new policies.

In the unlikely event of business cessation or liquidation, the Company will make reasonable efforts to honour outstanding refund obligations within the constraints of available assets and legal requirements.

However Customers acknowledge that such extreme circumstances may limit the Company’s ability to provide full compensation.

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CHAPTER EIGHT: PROCEDURAL REQUIREMENTS AND CUSTOMER OBLIGATIONS

Article 8.1 Customer Responsibilities and Duties

Customers bear significant responsibilities in the refund and return process that are essential to the fair and efficient operation of this Policy.

These responsibilities include:

(a) maintaining accurate records of all Transactions and communications with the Company;

(b) providing truthful and complete information in all refund requests and related correspondence;

(c) exercising reasonable care in the handling, storage and use of Products;

(d) complying with all applicable laws and regulations in their jurisdiction;

(e) cooperating with Company investigation and verification procedures and

(f) acting in good faith throughout the refund and return process.

Failure to meet these responsibilities may result in denial of refund requests, imposition of additional fees or charges or exclusion from future Transactions with the Company.

The Company reserves the right to verify Customer compliance with these obligations through reasonable means including requests for additional documentation or third party confirmation.

Article 8.2 Communication Requirements and Protocols

All communications regarding refund and return matters must be conducted through official Company channels as designated on the Company’s website or in Transaction documentation.

Informal communications, social media posts or communications with unauthorized personnel do not constitute valid notice under this Policy and may result in processing delays.

Customers must maintain current contact information with the Company and promptly notify the Company of any changes to addresses, telephone numbers or email addresses.

The Company is not responsible for delays or failures in communication caused by outdated or incorrect Customer contact information.

Article 8.3 Record Keeping and Evidence Preservation

Customers are strongly advised to maintain comprehensive records of all Transactions including purchase documentation, delivery receipts, warranty information and correspondence with the Company.

These records may be essential for processing refund requests and resolving any disputes that may arise.

The Company maintains Transaction records in accordance with applicable law and industry standards but Customers should not rely solely on Company records for their protection.

Independent record keeping by Customers helps ensure smooth processing of refund requests and provides additional protection for Customer rights.

Article 8.4 Compliance with Export and Import Regulations

Customers are solely responsible for compliance with all export and import regulations, customs requirements and other legal restrictions applicable to returned Products.

This includes obtaining necessary licenses, permits or authorizations for international shipments and paying all applicable duties, taxes and fees.

The Company will not accept returns of Products that violate export controls, sanctions or other legal restrictions.

Customers who attempt to return such Products may be subject to additional penalties and permanent exclusion from future Transactions with the Company.

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CHAPTER NINE: TECHNOLOGICAL AND DIGITAL PRODUCT PROVISIONS

Article 9.1 Software and Digital Content Refunds

Software products, digital downloads and online services present unique considerations for refund eligibility due to their intangible nature and the difficulty of ensuring complete return.

The Company has established specific procedures for these Products that balance Customer protection with legitimate business interests.

Software refunds are generally limited to cases of material non conformity with published specifications provided that the Customer has not installed, activated or used the software beyond initial evaluation.

Digital content refunds require demonstration that the content is substantially different from its description or contains material defects that prevent normal use.

The Company employs technical measures to monitor software activation and usage and these measures may be used to verify refund eligibility.

Customers acknowledge that software refunds may require deactivation of licenses and removal of installed components as a condition of refund processing.

Article 9.2 Cloud Services and Subscription Products

Subscription based services and cloud products are subject to special refund provisions due to their ongoing nature and the resources required for service provision.

Refunds for these services are generally calculated on a pro rata basis for unused service periods subject to minimum usage requirements and fair use policies.

The Company reserves the right to immediately terminate access to cloud services upon approval of refund requests to prevent continued use of services for which refunds have been granted.

Customers are responsible for retrieving any data or content stored in cloud services before refund processing as the Company is not obligated to maintain access or provide data retrieval services after refund approval.

Article 9.3 Technology Integration and Compatibility Issues

Customers experiencing compatibility issues with existing systems or infrastructure must demonstrate that such issues result from material misrepresentations by the Company regarding system requirements or compatibility.

General compatibility problems or the need for additional hardware or software to achieve desired functionality do not constitute grounds for refunds unless specifically warranted by the Company.

The Company provides detailed system requirements and compatibility information for all technology Products and Customers are responsible for verifying compatibility before purchase.

Post purchase discovery of compatibility issues that were reasonably foreseeable based on published specifications does not entitle Customers to refunds.

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CHAPTER TEN: QUALITY ASSURANCE AND DEFECT HANDLING

Article 10.1 Defect Classification and Response Procedures

The Company maintains rigorous quality assurance standards and has established comprehensive procedures for addressing Product defects when they occur.

Defects are classified into categories based on their severity and impact on Product functionality with corresponding response procedures and remedies.

Critical defects that render Products completely unusable or pose safety risks receive the highest priority and may entitle Customers to immediate refunds or expedited replacements.

Minor defects that do not substantially impair Product functionality may be addressed through software updates, patches or technical support rather than full refunds.

The Company’s determination of defect classification is based on objective technical criteria and industry standards and such determinations are presumptively correct unless Customers provide compelling evidence to the contrary.

Customers may appeal defect classifications through established procedures.

Article 10.2 Warranty Integration and Defect Remedies

This Policy operates in conjunction with applicable product warranties and does not supersede or limit warranty rights provided by the Company or third parties.

In cases where Products are covered by warranties Customers may choose to pursue warranty remedies instead of or in addition to refund requests under this Policy.

The Company may offer alternative remedies for defective Products including repair, replacement or credit toward future purchases and Customers are encouraged to consider these alternatives as they may provide superior value compared to refunds.

However Customers retain the right to insist on refunds if alternative remedies do not adequately address their concerns.

Article 10.3 Manufacturing and Design Defect Protocols

Products with manufacturing defects that affect individual units are handled differently from design defects that affect entire product lines.

Manufacturing defects typically result in replacement or refund of affected units while design defects may require broader remedial action including product recalls or modifications.

The Company maintains comprehensive tracking systems for defect reports and implements continuous improvement processes to address systemic quality issues.

Customers who report defects contribute to these improvement efforts and may receive additional consideration in refund processing as recognition of their contribution to product quality enhancement.

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CHAPTER ELEVEN: COMMERCIAL AND ENTERPRISE CUSTOMER PROVISIONS

Article 11.1 Volume Purchase and Enterprise Agreement Modifications

Commercial and enterprise Customers who purchase Products or Services under volume agreements or special contractual arrangements may be subject to modified refund and return procedures as specified in their individual agreements.

Such modifications take precedence over this general Policy to the extent of any conflict.

Enterprise Customers with ongoing business relationships with the Company may be eligible for expedited refund processing, extended return periods or other enhanced accommodations based on their Customer status and purchase history.

These accommodations are provided at the Company’s discretion and do not create binding obligations for future Transactions.

Article 11.2 Reseller and Distribution Channel Considerations

Customers who purchase Products through authorized resellers, distributors or other channel partners are subject to the refund and return policies of those partners in addition to this Policy.

The Company’s obligations under this Policy apply only to direct Transactions and do not extend to channel partner sales unless specifically agreed.

Resellers and distributors are encouraged but not required to adopt policies consistent with this Policy.

The Company provides support and guidance to channel partners regarding best practices for refund and return handling but does not guarantee uniform policies across all distribution channels.

Article 11.3 Government and Institutional Customers

Government agencies, educational institutions and other public sector Customers may be subject to special procurement regulations or institutional policies that affect refund and return procedures.

The Company will make reasonable efforts to accommodate such requirements while maintaining compliance with this Policy.

Institutional Customers with unique requirements are encouraged to discuss their needs with the Company before making purchases to ensure that appropriate accommodations can be made.

Special arrangements may be documented in separate agreements or purchase order terms.

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CHAPTER TWELVE: POLICY ADMINISTRATION AND MODIFICATION

Article 12.1 Policy Updates and Revisions

The Company reserves the right to modify this Policy at any time to reflect changes in business practices, legal requirements or commercial conditions.

Material changes will be communicated to Customers through appropriate channels including website postings, email notifications or direct communications.

Policy modifications apply to Transactions completed after the effective date of the modification unless otherwise specified.

Customers with pending refund requests at the time of Policy modification may choose to proceed under the previous Policy version or the modified Policy whichever is more favourable to their specific situation.

Article 12.2 Administrative Procedures and Oversight

The Company has established internal procedures for Policy administration including designated personnel responsible for refund processing, appeals handling and compliance monitoring.

These procedures ensure consistent application of Policy terms and provide mechanisms for continuous improvement.

Regular audits of refund and return activities are conducted to ensure compliance with Policy terms and applicable laws.

These audits may result in process improvements, staff training or Policy modifications to enhance effectiveness and Customer satisfaction.

Article 12.3 Customer Feedback and Policy Evolution

The Company values Customer feedback regarding Policy effectiveness and welcomes suggestions for improvements.

Customer input is considered in Policy reviews and may influence future modifications or enhancements.

Formal feedback mechanisms are available through Customer service channels and the Company commits to responding to substantive feedback within reasonable timeframes.

However Customer suggestions do not create obligations for Policy modification or special accommodations.

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CHAPTER THIRTEEN: FINAL PROVISIONS AND ENFORCEABILITY

Article 13.1 Integration and Supersession

This Policy together with applicable Terms of Service, Privacy Policies and specific Transaction agreements constitutes the complete agreement between the Company and Customers regarding refund and return matters.

This Policy supersedes all previous policies, communications or understandings regarding these subjects unless specifically incorporated by reference.

Any modifications to this Policy must be in writing and signed by authorized Company representatives.

Oral modifications, custom practices or informal accommodations do not modify this Policy and may not be relied upon by Customers.

Article 13.2 Waiver and Enforcement Discretion

The Company’s failure to enforce any provision of this Policy in specific circumstances does not constitute a waiver of the right to enforce that provision in other circumstances.

Each enforcement decision is made independently based on the specific facts and circumstances involved.

The Company reserves the right to waive Policy requirements in individual cases at its sole discretion but such waivers are limited to the specific circumstances involved and do not create precedents or expectations for similar treatment in other cases.

Article 13.3 Survival of Terms

Provisions of this Policy that by their nature should survive termination of the business relationship between the Company and Customer shall continue in effect including but not limited to limitations of liability, dispute resolution procedures and intellectual property protections.

The Company’s obligations under this Policy terminate upon completion of all pending refund and return matters but Customer obligations regarding truthfulness, compliance with law and protection of Company interests continue indefinitely.

Article 13.4 Effective Date and Transition

This Policy becomes effective on the date specified above and applies to all Transactions completed on or after that date.

Transactions completed before the effective date remain subject to the policies in effect at the time of those Transactions unless Customers elect to proceed under this Policy.

The Company will maintain reasonable records of previous Policy versions to ensure appropriate application to Transactions completed under those versions.

Customers may request copies of applicable Policy versions for their records.

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ACKNOWLEDGMENT AND ACCEPTANCE

By engaging in Transactions with RJV Technologies Limited Customers acknowledge that they have read, understood and agree to be bound by all terms and conditions set forth in this Refund and Returns Policy.

This acknowledgment constitutes a material part of the contractual relationship between the parties and is enforceable to the fullest extent permitted by applicable law.

This Policy represents the Company’s commitment to fair and transparent business practices while protecting legitimate business interests and ensuring sustainable operations.

The Company strives to balance Customer satisfaction with operational requirements and legal compliance across multiple jurisdictions.

For questions, clarifications or assistance regarding this Policy Customers may contact RJV Technologies Limited through official communication channels as published on the Company website or in Transaction documentation.

IN WITNESS WHEREOF the parties have executed this Agreement as of the date first written above.

RJV TECHNOLOGIES LTD

Founder, Chairman & CEO
Ricardo Jorge do Vale
07/02/2025